Questions
Planning childcare while travelling can bring a lot of questions. Here you’ll find answers about our childcare services, babysitters, bookings and what to expect. If you can’t find what you’re looking for, we’re always happy to help.
01
We arrange personalised childcare for travelling families, including hotel babysitting, villa and apartment childcare, daytime care, evening babysitting, and childcare for weddings and private events.
We arrange childcare in destinations across Europe and internationally, depending on availability. Our current destination pages include Paris, London and Barcelona, with more destinations available through our international network.
Yes. We can arrange childcare in hotels, subject to the hotel's policies and availability.
Yes. We can arrange childcare at villas, holiday apartments and other private accommodation, depending on the destination and booking requirements.
Yes. Evening babysitting can be arranged for dinners, events, shows or simply a few hours to yourselves.
Yes. We can arrange childcare for weddings, celebrations and private events, allowing parents to enjoy the occasion while their children are cared for nearby.
We accept last-minute requests whenever availability allows. For the best choice of childcare professionals, especially during busy travel periods, we recommend booking in advance.
02
We work with childcare professionals with relevant experience caring for children. When arranging a booking, we consider your children's ages, your plans, the type of care required, languages and other details that matter to your family.
We personally review your request and look for a suitable match based on the information you provide, including experience, availability, languages, childcare background and family fit.
Yes. Tell us which language you would prefer when making your enquiry and we'll take this into account when looking for a suitable match.
Yes. If your family has particular requirements, routines or preferences, tell us about them when you enquire so we can look for an appropriate match.
We introduce you to your babysitter before the service so you know who will be caring for your children and can discuss any important details.
Yes. If a babysitter was a good fit for your family, let us know and we'll do our best to arrange the same person again, subject to their availability.
03
Simply send us your childcare request with your destination, dates, children's ages and the type of care you need. We'll review your request and look for a suitable match.
We recommend booking as early as possible, particularly for peak travel periods and popular destinations. We also accept last-minute requests whenever availability allows.
The more detail you can provide, the better. If your plans are still flexible, tell us your approximate schedule and we can discuss the options with you.
We'll ask for details such as your destination, accommodation, dates, children's ages, preferred hours and anything else that may help us understand your family's needs.
Please let us know as soon as possible if your plans change. We'll do our best to accommodate changes, subject to availability.
04
The babysitter can care for your children according to the routine and activities you agree in advance. This may include playing, reading, creative activities, mealtimes and bedtime routines.
Yes. Please share your children's usual bedtime routine and any important preferences or instructions before the service begins.
Simple meals and snacks can be discussed as part of the childcare arrangements. Please let us know about your family's needs when you enquire.
This can be discussed and agreed in advance, depending on the booking, children's ages and the destination. Please tell us what you would like the babysitter to do during the service.
You can discuss your preferred communication with your babysitter before the service. If you would like updates during the booking, simply let us know.
Please provide any information your babysitter needs to care for your children comfortably, including routines, meal information, bedtime details, emergency contacts and any important instructions.
Your babysitter should follow the emergency information and contact details provided by the family and seek appropriate assistance when necessary. Please make sure we and your babysitter have the correct emergency contact information before the service.
05
Please contact us as soon as you know about a delay. We'll do our best to help with changes to the booking, subject to the babysitter's availability.
Contact us as soon as possible. We'll check whether the babysitter can accommodate the new time.
If you would like to extend your booking, please ask the babysitter and contact us. Extensions depend on the babysitter's availability.
Tell us as soon as possible. A change of hotel, villa or apartment may require us to confirm the new location and availability.
Please contact us as soon as possible. Cancellation arrangements depend on the timing and the applicable booking terms.
If your assigned babysitter can no longer provide the service, we will do our best to arrange a suitable replacement whenever possible.
06
Rates depend on the destination, type of childcare, dates, hours and specific requirements. We'll confirm the applicable rate when we arrange your booking.
Minimum booking requirements can vary by destination and service. We'll confirm the details when we arrange your childcare.
Payment arrangements are confirmed during the booking process. Your booking is only confirmed once the required payment has been received.
Available payment methods are confirmed during the booking process and may vary depending on the destination.
07
We're happy to help. Send us your childcare request or contact us directly and tell us where you're travelling, when you're travelling and what your family needs.
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